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Quality Assurance

Policy Statement

“Service is the backbone of our business, and our stated goal is to ensure that every one of our customers receives the right product at the right time in the right place.”

ISO 9001:2010-2013 Certificate

General Information

All 10 branches of Wilkinson Steel and Metals Inc are ISO 9001:2008 certified by the Canadian General Standards Board (CGSB).

Internal Quality Audits are completed in all branches on a annual basis to ensure the accurate and ongoing implementation of the Quality Assurance program as well as facilitate continuous improvement in all areas of operation. The CGSB also conducts yearly external audits as part of the formal ISO registration requirements.

Wilkinson Steel and Metals Inc was the first Western Canadian based Steel Service Center to attain ISO certification.

Program Details / Current Activities

Customer Satisfaction is the primary objective of the Quality Assurance Program at Wilkinson Steel and Metals Inc. This objective is met through identifying individual customer needs and facilitating the communication of these needs throughout the entire organization.

One of the major tools used for Quality Assurance and Continuous Improvement is our Internal Non-conformance Reporting System.

All 10 branches are directly linked through our Metaltraq system. When a Non-conformance Report is filed, it is entered in to Metaltraq, company management is notified electronically and an investigation/root cause analysis is initiated.

MSDS Forms

Aluminum        Steel        Specialty Steel        UltraWear

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